You are here: Home > FAQ
  1. What is 1:1 or 1:N? 
    It is the way device match your fingerprint with your identity. 1:1 is when your ID card or password is verified, the device automatically pulls out your fingerprint data waiting to be matched; meanwhile, you press the appropriate finger on the scanner in order for device to complete the match process. 1:N is each time you press your finger, the device try to pair your login fingerprint with everyone's in the data until it finds a matching fingerprint.

  2. What is TMS?
    TMS stands for Time Management Software. Its Time & Attendance feature is to generate as many as 15 kinds of reports for ease of accounting and payroll purposes while making employers clearly aware of employees performance.

  3. Why can't device recognize my finger (Why can't I log in using the appropriate finger)?
    The problem with device unable to recognize one's finger has a variety of causes. One of the main causes is usually the angle of the finger placed. Please see go to Support page and download the instruction about appropriate finger placement on the scanner. Secondly, hurt, rough, or wet finger could make the device harder to match with data. Therefore, we usually recommend users to register at least 2 fingers in case of the said situation. The picture below demonstrate the proper way to press your finger on the sensor. You finger has to cover as much of the sensor area as possible:

  4. How to enroll fingerprints on the devices properly?
     When indicated on the screen, scan your fingerprint on the sensor. Enrollment will require three verifications before acceptance (amount may vary depending on model).
    Recommended methods:
    First scan - Place finger directly on the center.
    Second scan - Place finger on the center and slightly roll left.
    Third scan - Place finger on the center and slightly roll right.
  5. If I accidently logged in/out twice, how do I cancel one transaction?
    Only managers (Admin users) have the privilege to add, edit, or delete any log records. The action of deleting one single log record has to be done via TMS. However, once TMS is set up with specified shifts, the system will automatically ignore the second login when the time frame between two logs appeared to be too short.
  6. Do I have to manually adjust the time on Daylight saving days?
    Our traditional time clocks have daylight saving function enabled. Although biometric/proximity time clocks do not have the function on device, one can still click on "time sync" in TMS while connecting device to PC.

  7. Can I change the time on the machine?
    The system only allows admin user to change time setting. Once you log in as an admin user you may find the time setting under menu #4.

  8. Will system be interrupted during the power failure?
    Some of our products backup battery for as an option. Backup battery allows users to continue login process for 48 to 72 hours. However, even when there backup batter is out of power, the records on the system will not be lost. All log records are saved securely in device and/or TMS.

  9. Does backup batter need to be replaced? 
    Back up batteries are rechargeable batteries, they will automatically charge when you plug in the adapter.

  10. What if my finger is hurt and wrapped with bandage?
    We strongly recommend every user to register 2 or more fingers for backup purpose. Therefore, in case of such event, backup finger is needed to complete login. The system can save up to 2000 finger prints.

  11. Do I have to connect my biometric terminal with computer in order to download records and data?
    Some of our products offer USB drive download feature as an option. Some products come with USB download feature. With USB flash drive downloads, admin users can download log records by simply plugging an USB drive in to the appropriate port. After downloading data and records to your USB flash drive, simply upload it to TMS.

  12. Do I have to connect my time clock with PC all the time?
    No. you do not need to connect your device with PC all the time. Our biometric time clocks are terminals which means they are can work without any PC connected. Device itself has large storage space for saving data and records. 

  13. How many transactions can be saved in the machine?
    The device itself holds up to 5000 transactions and 2000 fingerprints. It will automatically notify users when it is running out of memory.

  14. How do I clean up the fingerprint sensor?
    Please use dry and soft cloth to wipe the sensor.
  15. Can TMS automatically calculate the payroll?
    Yes, after setting up appropriate shifts with all the information in TMS. 

  16. Is it possible to install more than one device in the office?
    Our Biometric terminal with TCP/IP communication is able to connect through network; therefore you may connect multiple devices in your office and review each device's records by each IP address. Since employee data can be transferred through USB drive, every user only needs to register once on single machine.

  17. Can I download data records from any PC (Web Access)?
    Biometric terminals are stand alone devices, so as long as device is connected within a network, managers can download data records from device anywhere. Global IP address and port forwarding process are required. Please go to our Supportpage for instructions.

  18. What if I lost my card?
    You may replace a new card by deleting the user ID in device and register a new user with same enroll ID number and new card. Before you start, please download all records to TMS, so log history will not be erased.

  19. Will log history be deleted in device after updating to TMS?
    The history will not be deleted unless an admin user deletes manually from the device.

  20. The power is not on when I plug in the adapter?
    Please check the power outlet and power adapter are working properly, if the device is still not able to turn on, please contact our technical support center (888) 755-9418 or (626) 626-7986 or e-mail . 

  21. How long is the warranty?
    We provide 1 year limited warranty from the day of purchase. Please go to our Warranty Policy page for more details.

  22. Do I have to register my product? 
    Yes. Failure to register your product within 14 days of purchase will void your 1-year limited warranty. After registering your product, you will be notified of software updates and device information as we constantly improve our software to make it work better for you.

  23. What happened when the software is expired?
    TMS is offered with 1-year full access. Please call one of our customer service representatives for discounts we offer to extend your TMS. 

  24. Can I shut down the system during non-business hour?
    Managers (admin users) can enable auto off function in device. Under this function, system will automatically shuts down if idle for the minutes you set in device.