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David-Link Support allows you to download the latest software, driver, or manuals. Our staff can also support you remotely to save you time on software setup issues. 

 

Technical Support Policy Change

 

Effective on October 31st, 2012: David-Link is making adjustments to ensure all customers are being helped as fairly and promptly as possible.

Please review below for additional information on the Policy Change:

 

  • David-Link Support Team now provides 30 days of FREE technical support services via online, live chat, e-mail, phone,
    and remote for new and existing customers from the first call in from your facility.
  • Telephone and remote support services after 30-day period will be included in David-Link Annual Protection Plan.

Subscription of David-Link Annual Protection Plan includes:
- DLTMS 5.5 upgrade
- Unlimited telephone support
- Unlimited remote assistance
- Extended 1-year product warranty  

Subscribe now for $179.88 (= $14.99 per month) by contacting any of our friendly sales and support team at (888) 755-9418
or CLICK HERE

 

Support Overview

 

David-Link provides the highest level of customer service in the industry. Our commitment to customers and product are second to none. At David-Link we have a variety of tech and general product support options to meet any of your needs.

Below you'll find our most frequently used support options.

 

Online Support

  • Free support option available 24 hours per day, 7 days per week.
  • Simply send us an email describing the help you need. Response time is next business day or sooner.
  • Search our web page for help topics, FAQ, Manuals, Tutorials and more.
  • Access our Download Center for a library of various product software & drivers.

Live Chat

  • Free online chat support option available Monday - Friday from 9:00 am - 6:00 pm PST.
  • David-Link Live Chat tech support is quick, direct and informative providing answers to technical as well as general product questions.

Telephone Support

 Number:  (888) 755-9418 ext. 103 

  • Telephone Support is available Monday - Friday from 9:00 am - 6:00 pm PST.
  • For David-Link product systems we provide 30 days of telephone support at no charge (please inquire about details).  After 30 days, support is offered at $14.99 per month – paid annually.
  • David-Link Support response time varies based on the current call volume.  Customers with our Annual Protection Plan receive priority in the assistance queue.

Remote Support

  • David-Link Remote Support saves you time effort and money in resolving software setup issues. Our support technician will access your computer and guide you through the process.
  • To start your David-Link Remote Support, a simple download is required. To begin you session, please click the link provided on our support page.

One-on-One, Personalized Training

  • Schedule training with one of our representatives to optimize your understanding of your David-Link product and minimize valuable set up time while maximizing use of your new product
  • Simply call us at  (888) 755-9418 ext. 101 to schedule a time or EMAIL US.

Our rate is $69 per hour and enhances your product knowledge as well as your investment.


 

Support Plan Comparison Chart