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Remote Support

End-user will need to provide purchase receipt that indicates they are still within warranty for Remote support service.
Please choose Q&A first if you ran into problem.
David-Link Remote Support saves you lots of time on software setup issues. Our support technician will access your computer via internet while with you on the phone, and guide you through our software. To get remote support please make sure your computer is connected to the internet and follow the steps below:

Step 1

Our support technician will lead you to this page or send you an URL link to this page. Please download the remote support application by clicking on the following icon:

David-Link Remote Support David-Link Remote Support

Step 2

After the download completes, run this application on your desktop and the following screen is shown. Please provide the ID number showing in the red box to our representative. He/she will begin the remote support process in order to better assist you.

If you are having problem opening the remote assistance software. Please see the follow picture and exit your team viewer completely.